Today’s spotlight is on Tisha Das, a CX Specialist from the mist-draped rolling hills of Siliguri, who creates harmony in every customer conversation with passion, determination, and deep commitment to helping others. This true Fusionite embodies the Fusion CX spirit, where customer service is not just a job, but a calling to serve people, orchestrating a flawless experience worldwide.
Fusion CX is the place where patience meets precision, empathy meets efficiency, and careers bloom. Let us hear the story of Tisha Das, the person behind countless memorable interactions, a reliable mentor, and a promising professional at Fusion CX Siliguri.
A Day in Tisha Das’s Life: Structure with Soul
Tisha starts her day at 10:30 am with a briefing and begins supporting her customers. Her shift ends around 7:30 pm, but her impact resonates far beyond those hours.
“I start at 10:30 am by taking calls, attending a briefing, and finishing around 7:30 pm.”
Her daily rhythm is driven by clarity and purpose. From managing complaints to providing timely resolutions, Tisha works closely with her Team Leader and internal teams to ensure smooth operations.
“Customer support, taking complaints and giving solutions for the same, coordinating with TL and internal team.”
Her approach to prioritization is refreshingly pragmatic:
“I do the most critical task at first and complete it first to save my energy for the whole day.”
Tools help streamline her workflow, while shared meetings ensure seamless and consistent collaboration across functions.
The Fusion CX Way: Mentorship, Metrics, and Meaning
For Tisha, delivering a Fusion-quality experience means leading by example—and sometimes, literally leading the way.
“Yes, our respective AM made me the mentor for our group, and currently, I check the updates and provide proactive support for my other colleagues.”
From guiding peers to supporting customers across channels, she ensures consistency in service by integrating systems and focusing intensely on the “why” behind every query.
“By integrating the system, focus on understanding customer queries or problems, and maintaining consistency in calling.”
She utilizes TNPS scores and quality team feedback to monitor performance and drive improvement. Regular training and updates from the Fusion website keep her informed and future-ready.
Challenges & Growth: Lessons from the Frontlines
Every role comes with hurdles. For Tisha, the biggest is alignment, and her solution is simple but effective:
“One challenge is aligning teams. I overcome it by clear communication and regular updates.”
This mindset has shaped her personal and professional growth at Fusion CX.
“It helped me improve my communication skills, develop a problem-solving attitude, and grow my confidence.”
She thrives in high-pressure situations because she understands the heart of her role: helping people.
“I enjoy solving customer issues and making their experience better.”
“Helping people and getting positive feedback.”
One moment she’s particularly proud of?
“Yes, once I helped a frustrated customer resolve the issue quickly and then they personally thanked me in review.”
CX with a Cultural Lens: Made in India, Tuned for Trust
Working in the Indian market adds layers of nuance and warmth to the way Tisha delivers service.
“Yes, respect, politeness, and building personal relationships is important by showing empathy while interacting with them.”
She notes that the Indian customer expects a personalized touch, rooted in trust and attentiveness.
“The Indian market requires a more personalized, trust-building approach with attention.”
As digital trends grow, she balances innovation with tradition:
“Yes, digital trend is growing, but it’s uneven and needs to balance traditional and modern service expectations.”
Beyond the Desk: The Creative Soul of Tisha Das Das
When she is not mentoring her team or supporting customers, Tisha recharges in beautiful, expressive ways.
“Singing, acting, and travelling”
“By teaching music”
Family is her foundation, and she cherishes the time spent with:
“Mom, Dad, Brother, and my pet.”
Final Thoughts from Tisha
“Be open to learning, stay positive, and be patient.”
Simple, timeless advice—and words that speak volumes about the mindset she brings to Fusion CX every day.
Thank you, Tisha, for your voice, your vision, and the vibrant energy you bring to Fusion CX. Your story is a true reflection of how empathy, planning, and consistency can create magic, not just for customers but for teammates and the entire customer experience journey.