Warm, luminous, and quietly powerful—this is the essence of Sherri Phares, a team leader and an ardent CX specialist from Montreal, Canada.
At Fusion CX, she is more than a CX Specialist. She is a calm force, a light in the inbox, a voice that reassures, restores, and resolves. A fusion, an amalgamation of heart, hustle, and heroism, Sherry brings elegance to work daily with her extraordinary touch. She turns each customer touchpoint into a meaningful, human, and wholesome resolution.
A lover of Star Wars, gardening, birdwatching, and pen collecting, Sherri brings the same depth of passion and curiosity to her work. “I like to talk, so I am doing the perfect job,” her smile exuberates confidence and satisfaction, but it is more than just a conversation that defines her. She can listen, solve, and serve simultaneously, making her unique and inspiring.
Mastering the Multiverse of CX
Some people do their jobs. Some people go above and beyond. And then there is Sherri Phares, whose daily work is a seamless dance of empathy, efficiency, and excellence. Sherri is a CX Specialist at Fusion CX, though her contributions stretch far beyond her title.
Sherri’s role is as dynamic as it is demanding. As part of the blended team, she supports multiple campaigns, with most of her time focused on one Campaign, where she handles everything from warranty claims to product risk assessments and social sentiment tracking.
She also lends her skills to our leading clients and campaigns, managing communications across calls, tickets, texts, emails, and social media. If there is a touchpoint with a customer, you can bet Sherri is there, guiding the experience with utmost care and clarity.
Her daily toolkit includes:
- Warranty claims and product troubleshooting
- Customer sentiment analysis
- Social platform monitoring
- CRM optimization
- Data reporting and product improvement insights
From compiling client data to streamlining CRM templates, she approaches her workload with a daily to-do list and laser-sharp prioritization. “Time management is a breeze with the support of my team,” she shares. “I like being busy, so I knock out what has to be done.”
CX That Feels Like Home
Sherri does not just work within the Fusion CX framework—she embodies it. Whether engaging with customers over the phone or crafting GIF-rich replies on social media, she always has the same goal: to provide seamless, satisfying service.
“It’s not a question of how I do it,” she explains. “It’s what I must do to meet Fusion CX’s and our clients’ expectations.”
Sherri Phares gathers insights from every channel—UGC platforms, retailer reviews, direct feedback—and converts them into actionable intelligence that helps clients improve their products and customer experience.
Sherri does not feel weighed down by her many duties. She believes that the Montreal site is a well-oiled machine. “And my team has fantastic support,” she says proudly.
In Her Words: Heart Behind the Hustle
When asked what she enjoys most about her work, Sherri instantly answers: “The people I work with.” “They are always there for guidance and support. I look forward to each day starting my shift and being with my team. They have helped me become a better version of myself.”
That blend of teamwork and personal drive fuels her motivation. “Self-achievement. I love providing excellent customer service, problem-solving, and resolving issues.”
Her advice to anyone considering a career at Fusion CX? “Do your best, aim high, and believe in yourself. Hard work does not go unnoticed. Be the exception.”
Beyond the Desk
Away from her screen, Sherri lives in a galaxy filled with joy, creativity, and love. She is a PC gamer, a craft enthusiast, and an unabashed pen connoisseur. Sherry feeds birds and gardens and laughs loudly and often. Her family is her foundation: a husband, three kids, and two young grandchildren who light up her world.
A Quiet Force with Galactic Impact
Perhaps what makes Sherri Phares exceptional is not just her expansive skill set, joyful attitude, or report-writing genius—it is the quiet but unshakable force she brings to every interaction.
In her own words: “Every day is a success for me. My Fusion CX team is an extension of my immediate family, and I appreciate everyone.”
It is CX with a heart. It is Fusion CX. And it is Sherri Phares. Know someone extraordinary like Sherri? Explore more stories at careers.fusioncx.com
We will be unfair to Sherri if we don’t let our readers know that she is currently suffering from an allergic reaction that has affected her eyes and skin. Despite this, she managed to send back the answers for Spotlight and her photos. That is also part of her dedication.
Get well soon, Sherri.