Three inboxes. Different SLAs. One steady hand. From Kingston, today, we bring Leisha’s story to Spotlight. Leisha Whyte, a young CX professional in Fusion CX Jamaica, blends determination and dedication with a distinctly Jamaican spirit of warmth and perseverance. She manages compliance approvals, certificate requests, and permitting updates with methodical calm. Her specialty: no loose ends, no unanswered items, and no slips. This rhythm is not accidental. It is her rigorous discipline. Young, quietly focused, yet remarkably driven, Leisha blends simplicity with strength. It is her efficiency, consistency, and commitment to accuracy that anchor complex operations every day, making her contribution both deeply valued and indispensable.
A Day Defined by Priorities
Leisha’s Day is built on discipline. “At the start of my shift, I make sure all the sites I’ll be using are accessible. Then I prioritize the tasks awaiting me by importance and urgency,” she explains. This framework guides everything she does: Certificates of Insurance to approve, partner account details to update, permit requests to verify, inboxes to manage, where each action ties to a deadline, and each deadline ties to a broader business commitment.
Structure Meets Flexibility
Leisha Whyte manages three inboxes: compliance, certificate requests, and permitting, while researching permits and updating partner information. Some of her tasks are highly time-bound and demand immediate attention, while others can be sequenced around them. She treats this flow not as a stress but as a puzzle. She says, “The key is to filter tasks around their deadlines.” While juggling multiple tasks in this fast-moving operation, her toolkit comes to her rescue. It includes Microsoft Teams, Office 365 Outlook, ServiceNow, SharePoint, Excel, and Forms. Together, these tools form the architecture that keeps her day steady and efficient.
Turning Volume into Strategy
When a surge of permitting projects arrived with a different profile than usual, Leisha and her team built a simple balancing approach: tackle each project type in rotation. The outcome showed steady progress across both streams and fewer delays. A small change with a significant impact – an example of the Fusion CX ethos: adapt quickly, create structure, and keep moving.
Leisha Whyte’s approach to customer experience is equally grounded. “Communicate openly, be patient, and always seek understanding,” she says. It is how she keeps the human side of CX present even on the most demanding or challenging days.
Perspective, Advice, and Growth
What motivates Leisha Whyte? The work itself. “What I enjoy most about my role is the type of work that we do,” she declares. For those starting in customer experience, her advice is straightforward: “Keep an open mind about what to expect, and be ready to step outside the box.” Fusion CX always supports growth, and it is a training ground as much as a workplace for Leisha. “It has enhanced my ability to prioritize tasks and manage multiple responsibilities efficiently,” she reflects. These are the skills that travel beyond any single project, shaping a professional who grows with every project.
Leisha Whyte Beyond the Desk
Away from her inboxes and trackers, Leisha recharges by watching movies, listening to music, and getting plenty of rest. Family is central. Her parents, two brothers, and three sisters form the steady circle that balances her professional pace.
The Quiet Power of Consistency
Leisha’s journey at Fusion CX Jamaica reminds us that true fulfillment often comes from embracing the work itself. Her ability to adapt, prioritize, and stay open to new challenges reflects not just professional strength but also resilience and creativity. And these lessons stretch far beyond a single role. They shape a professional who continues to grow with every experience—a person who carries the rhythm of energy and resilience deeply rooted in the island’s culture. Leisha’s story reminds us that when passion meets purpose, growth follows naturally.
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