Meet Debrupa Chakraborty, a dedicated Customer Experience Specialist at Fusion CX in India, as she takes us through her day, what drives her, and her remarkable journey with us. I start my day at 9:45 AM, arriving at the office ready to tackle whatever comes my way. The first thing I do is settle in […]
Step into the journey of Ronaldo Seferi, who embodies the passion for transforming customer interactions into memorable experiences. Essential Tasks and Responsibilities: As a key part of my role, I am Ronaldo Seferi is responsible for effectively distributing the workload among team members, ensuring that tasks are prioritized based on their urgency and importance. I […]
My workday begins at 2 PM and lasts until 2 AM. Before I start my day at work, I, Aka Blinera Kelmendi, follow a structured morning routine that includes meditation, stretching, writing down things I’m grateful for, and engaging in fitness activities such as Pilates and gym workouts. This routine helps me mentally and physically […]
Behind the Scenes with Karim Benazzouz: Delivering Exceptional Customer Experiences at Fusion CX At Fusion CX, customer service isn’t just a job—it’s a mission to make every client interaction meaningful and impactful. One of our shining stars is Karim Benazzouz, a customer experience specialist in Morocco. Karim’s commitment to excellence is evident in everything he […]
Quality is paramount; if someone embodies that principle to the heart, it is Ashish Tere; he is the guardian of the quality and standards of Fusion CX’s worldwide operations. As Vice President of Global Quality Assurance at Fusion CX, he is the architect behind the robust framework that ensures every interaction reflects exceptional services and […]
Enter the dynamic world of Arockia Samy, Fusion CX’s Transition Department Director. With over 15 years of experience spearheading global transitions, Aro is the linchpin of strategic initiatives and complex organizational changes. His knack for optimizing processes, orchestrating smooth transitions, and achieving business goals has marked him as a pivotal figure in Fusion CX’s success […]