Today’s spotlight turns to Cebu, Philippines, to Aron John B. Gallardo, a seasoned CX professional who has inspired excellence and success for the past twelve years in Fusion CX. In his more than a decade-old journey, Aron strives for brilliance and has been quietly translating complexity into clarity. He designs the systems and workflows that […]
In the high-velocity world of customer service, the spotlight often falls on the frontline, on the voices that greet, guide, and resolve. Yet beyond that immediate glow lies an intricate, indispensable layer: the support roles, powering operations with clarity, discipline, and relentless momentum. They are the architects of operational stability, the minds behind every seamless […]
Are you ready to excel in your next BPO interview? Here is what you need to know! The BPO industry in the Philippines continues to be one of the most dynamic sectors employing young professionals in the country. In addition, its workforce is a key factor in why global outsourcing businesses are choosing and expanding […]
Most people find comfort in structure—clear rules, predictable routines, and neatly packaged tasks. But Agnieszka Sikorski isn’t most people. She thrives where others hesitate: in the middle of layered problems, rapid-fire questions, and emotional conversations. As a customer experience professional at Fusion CX, Agnieszka doesn’t just manage queries—she becomes a quiet force of clarity, empathy, […]
Fresh out of school? Ready to take your first step into the professional world? Step into your future, right here in Belize. If you are a fresh graduate exploring the world of customer experience, starting your journey in a global BPO in Belize can be a game-changer for you. Call center jobs for freshers in […]
Belize is quickly emerging as a rising star in the field of global support and outsourcing. It is no wonder that when international brands look to source customer support, they evaluate and turn their attention to strategic locations such as Belize City, Orange Walk, and San Ignacio. Belize is fast becoming a sought-after destination for […]