In the bright hum of Gurugram’s operations floor, where sessions arrive stacked, hurried, and sometimes imperfect, Aman Raghav does something rare: Aman navigates the invisible threads that bind technology to human connection. Unlike speaking or chatting to a customer, his day is shaped by nuance like frames that need interpretation, sessions that arrive already frayed, […]
Applying for call center jobs may look simple on the surface—upload a résumé, attend an interview, wait for a response. Yet for many job seekers, the outcome feels unpredictable. Some candidates get calls within days, while others hear nothing despite meeting the requirements. The truth is, successful candidates understand something most blogs never explain: there […]
Team leader interviews are not about proving authority. They are about proving judgment and readiness under stress. Moving from an agent role to a team leader position is one of the most decisive career shifts in a contact center. So, interviews at this level are no longer about whether you can handle customers. They are […]
Meet Harmony Rangel, an exceptional customer support executive in our chat support team in Houston, Texas. Sometimes, customers reach Harmony Rangel after they’ve already been on hold, transferred twice, and are one prompt away from hanging up. By the time her name appears in the chat bubble, the stakes feel personal. But she finally makes […]
Jadumani Dalai refuses to be late! The shift officially starts at 10:00 a.m., yet one station is already occupied long before the floor fills up. By 9:30, Jadumani is at his desk, earphones in place, yesterday’s loose ends tied, today’s priorities mapped. It’s not a gesture; it’s an investment that keeps him calm, prepared, and […]
Meet a quietly brilliant wizard of numbers, analysis, and calculations from the business analytics team who maps customer journeys with intent and precision. His goal is to create a personalized experience for every customer, and as a Team Leader in the Business Analytics team in Kolkata, he turns complexity into clarity with remarkable consistency. Reports, […]