Meet Debrupa Chakraborty, a dedicated Customer Experience Specialist at Fusion CX in India, as she takes us through her day, what drives her, and her remarkable journey with us. I start my day at 9:45 AM, arriving at the office ready to tackle whatever comes my way. The first thing I do is settle in […]
Step into the journey of Ronaldo Seferi, who embodies the passion for transforming customer interactions into memorable experiences. Essential Tasks and Responsibilities: As a key part of my role, I am Ronaldo Seferi is responsible for effectively distributing the workload among team members, ensuring that tasks are prioritized based on their urgency and importance. I […]
Fusion CX proudly highlights the inspiring story of Jeanie Vazquez, a remarkable woman whose journey epitomizes resilience, adaptability, and the power of seizing growth opportunities. An Unexpected Beginning Jeanie’s path at Fusion CX began unexpectedly in December 2012 when she took a call center role, pivoting from her background in finance. Little did she know […]
Six months ago, Anjali Marathe embarked on a journey with Fusion CX, uncertain of the future. Stepping into the Mumbai office for the first time, she discovered more than just a workplace: she found a second home. Fusion CX, known for its dynamic culture and supportive environment, became the backdrop for Anjali’s remarkable growth story. […]
When Tarak Mondal joined Fusion CX as a Senior Team Leader in 2019, he was drawn to the company’s commitment to nurturing talent and empowering employees. Little did he know that in just a few short years, he would rise to the position of Site Director, leading with the values that inspired him in the […]
Quality is paramount; if someone embodies that principle to the heart, it is Ashish Tere; he is the guardian of the quality and standards of Fusion CX’s worldwide operations. As Vice President of Global Quality Assurance at Fusion CX, he is the architect behind the robust framework that ensures every interaction reflects exceptional services and […]