Enter the dynamic world of Arockia Samy, Fusion CX’s Transition Department Director. With over 15 years of experience spearheading global transitions, Aro is the linchpin of strategic initiatives and complex organizational changes. His knack for optimizing processes, orchestrating smooth transitions, and achieving business goals has marked him as a pivotal figure in Fusion CX’s success […]
The demand for innovative customer service solutions is at an all-time high in the dynamic Banking, Financial Services, and Insurance (BFSI) landscape. Fusion CX is at the forefront of this transformation, employing cutting-edge technology, in-depth domain knowledge, and a customer-centric approach to redefine the BFSI experience. This exploration into the career opportunities within BFSI at […]
In the ever-evolving landscape of corporate learning and development (L&D), few luminaries shine as brightly as Gargi Chattakhandi, the Director of L&D at Fusion CX. With a career spanning over 29 years, Gargi embodies the spirit of continuous growth and transformation for herself and the countless professionals and organizations she has influenced. A Journey of […]
In the complex ecosystem of healthcare, revenue cycle management (RCM) plays a crucial role in maintaining the financial health of healthcare providers, ensuring their capacity to deliver essential services. Fusion CX stands at the vanguard of revolutionizing healthcare RCM through a blend of technological innovation, industry expertise, and superior customer experience. This article delves into […]
In the ever-evolving business process outsourcing (BPO) landscape, few stories are as compelling and illustrative of resilience and innovation as Fusion CX. From its inception to its rebranding as Fusion CX, the journey of Fusion BPO encapsulates a narrative of growth, adaptation, and unwavering commitment to excellence in customer experience. This article delves into the […]
In the labyrinth of the modern business landscape, the beacon guiding companies toward sustained success and differentiation is the Customer Experience (CX). As delineated by recent market analyses, CX transcends traditional battlegrounds of price and product to emerge as the quintessential brand differentiator. Indeed, the Adobe 2020 Digital Trends Report illuminates a future where businesses […]