At Fusion CX, we believe great experience begins with great people. This month, we are excited to spotlight Ankit Das, an exceptional CX specialist from Kolkata. Ankit’s approach to his work is one of proactive planning, empathy, and consistency—traits that set him apart and make him a key player on our team. Let’s learn more about Ankit’s CX journey and how he is connecting and reshaping customer experiences with passion, empathy, and dedication.
Ankit’s Approach to a Productive Day
Early Prep, Smart Planning
Ankit starts his day earlier than most. Even though his official shift runs from 12:00 PM to 9:00 PM, he arrives at the office by 11:30 AM to prepare for the day ahead. By getting a head start, he ensures that he’s fully focused and ready to tackle whatever comes his way.
His responsibilities range from completing his assigned tasks to supporting his team members, ensuring everything runs smoothly. Ankit shares, “Pre-planning my tasks helps me stay organized and ensures I’m ready to tackle any challenge that comes my way.” Ankit Das is a master of time management, always planning his daily activities in advance so that he can work efficiently and hit all his targets. His approach to work, prioritization, and time management makes him a winner in delivering consistent results.
Throughout the day, Ankit makes full use of tools like email and the CRM system to stay connected with customers and keep the workflow moving. Whether interacting with customers directly or collaborating with other teams like marketing, sales, or IT, Ankit approaches each task with professionalism and a positive attitude.
What Does Ankit Do?
Ankit Das wears many hats in his role, and each responsibility is critical to ensure that customers have a seamless experience:
- Task Completion: Ankit diligently finishes his assigned tasks accurately and on time. He ensures that no detail is overlooked.
- Team Support: Ankit doesn’t just focus on his own work—he also pitches in to help his team. He is ready to jump in, offering support wherever it’s needed to keep things on track.
- Customer Interaction: Whether it’s resolving an issue or answering a question, Ankit’s thoughtful, empathetic approach to customer service has earned him Rewards and Recognition (RNR) award from the client as one of the best customer service associates.
- Customer Feedback: Ankit Das takes customer feedback seriously. He consistently checks email responses to understand what went well and where improvements can be made to offer better customer service and experience.
A Milestone CX Moment
One standout moment in Ankit’s journey was when he received client recognition for his exceptional service. This recognition didn’t just come from solving problems. It was about how Ankit made each customer feel truly valued and heard. His dedication to continuous improvement, consistent performance and long-standing commitment to delivering exceptional service is what makes him an excellent CX specialist. It is Ankit’s approach that transforms a simple interaction into a lasting impression, showcasing how personal care and attention to detail make all the difference.
Overcoming Challenges
Like many of us, Ankit has faced challenges. One of the most significant challenges he faced was a personal family struggle. Despite the emotional strain, Ankit was able to rely on the support of his colleagues and supervisors. This helped him navigate the difficult situation while still delivering excellent customer service. This strong sense of community is what makes Fusion CX a place where employees truly look out for one another.
What Drives Ankit Das?
Ankit thrives in the high-energy, goal-driven environment at Fusion CX. The collaborative atmosphere and the motivation he receives from his team keep him inspired to go above and beyond for every customer. For him, the real reward is growing professionally while helping each customer and creating a memorable experience.
His advice to anyone considering a career in customer experience? “Stay with Fusion CX -You’ll have countless opportunities to learn and advance.” Ankit believes Fusion CX provides the perfect environment for both personal and professional development.
Life Outside of Work
When he’s not helping customers, Ankit enjoys spending time on social media. To unwind, he listens to music and reconnects with old friends. These are the simple ways he recharges to stay focused to face the next challenge.
Ankit: A True Reflection of Fusion CX’s Commitment to Excellence
Ankit Das is a perfect example of what makes Fusion CX such a special place to work. He brings a unique blend of dedication, empathy, and a constant drive to improve qualities that not only make him a standout team member but also a true ambassador for our values.
We are proud to have him as part of our Fusion CX family. And we’re excited to see where his journey takes him next.
Don’t miss our next Employee Spotlight, where we’ll be sharing more stories about the amazing individuals making Fusion CX a leader in customer experience!