Leading Beyond the Metrics: David Hoxha on Building Confidence, Capability and Collaboration
Ask David Hoxha to imagine a theme song for his working day, and he doesn’t hesitate: Tommy Lee Sparta’s “Target.” It’s an apt choice for a Team Leader in Tirana whose days are measured in KPIs, SLAs, and service standards, whose team handles group inquiries, bookings, amendments, cancellations, and escalations for a leading hospitality client, […]