From Flaming Torches to Tennis Balls: Zulma Jasmin Cedillos on Learning to Handle the Unexpected
She calls it juggling; we call it customer service. Zulma describes her work as: “a mix of solving puzzles, calming storms, and celebrating wins with her team.” It is an unexpectedly accurate description of customer service: part problem-solving, part people skills, and part knowing how to stay steady when the day takes an unexpected turn. […]