Carlita Merlo, The Unity Architect: Eight Years of Turning People into Teams at Fusion CX Cebu
“My team members are not just employees. Each person has their own experiences, struggles, and stories.” Carlita Merlo knows everyone carries unique experiences, deep personal realities that silently shape their journey, their professional footprint, and their true selves. Walk onto any fast-paced customer experience floor, and you are instantly hit by a wall of kinetic […]