March 9, 2026

Suman Kundu delivering customer support excellence at Fusion CX Howrah

Numbers, People, and Stories: Spotlight on Suman Kundu from Fusion CX Howrah

By Sonali Goswami March 9, 2026 Spotlight

Inside the Fusion CX in Howrah, performance is measured constantly. AHT. Accuracy. Adherence. Escalations. But his metrics speak for themselves. The floor knows him, too. He is a customer support advisor in Fusion CX, Howrah. Meet Suman Kundu. Through constant streams of interactions, challenges, and sudden surges in volume, his numbers always remain steady. AHT […]

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Day: March 9, 2026

Numbers, People, and Stories: Spotlight on Suman Kundu from Fusion CX Howrah

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