Customer Service Associate – Emergency Services – Spindale, NC

Are you someone with a pleasant personality? Are you willing to commit to aiding our first responder network? Fusion BPO Services is actively seeking dedicated Full-Time Customer Service Associates to aid emergency service providers and support our nation’s first responders. You will play a critical role in maintaining public safety as our team ensures that our first responder clients have seamless access to the highest-quality private nationwide high-speed wireless broadband network. This network, dedicated exclusively to public safety, is meticulously designed to cut through the clutter of commercial traffic, facilitating secure and reliable wireless communication for those who protect and serve our communities.

If you possess a genuine passion and unwavering commitment to supporting our frontline heroes and bringing a unique blend of experience, passion, and integrity to the table, then we urge you to apply. Join us in this noble endeavor and make a meaningful impact by supporting those who dedicate their lives to keeping us safe.

Job Description

Key responsibilities of Customer Service Associates in Spindale supporting emergency network services:

  • Demonstrate excellent interpersonal and customer service skills to ensure exceptional support for our clients.
  • Exhibit high reliability and consistency in adhering to work schedules.
  • Possess the ability to multitask effectively while handling inbound calls.
  • Work proficiently in a secure and paperless environment.
  • Uphold strict confidentiality standards when dealing with sensitive information.
  • Demonstrate clear and articulate verbal communication skills.
  • Accurately and comprehensively record relevant information.
  • Maintain a typing speed of at least 30 words per minute (WPM).
  • Utilize experience in navigating CRM and billing systems to enhance workflow efficiency.

Job Requirements

Essential qualifications, qualities, and experience required for the customer service associate (Emergency Services) role in Spindale:

Required Qualifications and Experience:

  • Completion of high school education or equivalent
  • Minimum one year of experience in the call center environment and one year of experience in the customer service domain.
  • Proficient typing skills with a minimum speed of 30 words per minute.
  • Experience in utilizing CRM and billing systems.

Required Qualities and Values

  • Dedicated to delivering impeccable service and commitment to excellence.
  • Possession of a unique blend of experience, passion, and integrity.
  • Willingness to contribute to the community and assist individuals during critical moments.
  • Desire to support families worldwide through empathetic customer service.
  • Strong sense of responsibility toward caring for humanity and making a positive impact as a customer service associate supporting emergency service providers.

Work setting

  • Call center
  • Office

Job Type: Full-time
Work Location: In person
Ability to commute/relocate: Spindale, NC 28160: Reliably commute or planning to relocate before starting work (Required)

Weekly day range: Monday to Friday


  • Day shift
  • Evening shift
  • Morning shift

(We currently have the following shifts available for the customer service associate role – Mon-Fri 10 AM -7 PM & Mon-Fri 11 AM -8 PM)


  • 401(k)
  • Dental Insurance
  • Health insurance
  • Flexible Schedule
  • Paid time off
  • Vision insurance

Why Join Fusion CX:

By joining Fusion CX, you’ll be part of a team dedicated to supporting first responders and ensuring public safety through innovative technology. Here, your passion for helping others will be celebrated, and your commitment to excellence will be recognized. Join us as Customer Service Associates to support emergency service providers and grow professionally in a collaborative environment where integrity and dedication are valued pillars of our culture.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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