Customer Service Associate – Healthcare – Spindale, NC

Fusion CX is actively seeking dedicated individuals to join our team as Customer Service Associates at our Spindale, NC location. As a Customer Service Associate, you will have the opportunity to provide essential support and assistance to cardholders, addressing inquiries related to payment cards and benefits accounts. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional customer service, this role is perfect for you. Join our dynamic team and be a part of our mission to ensure that customers’ needs are met promptly and effectively. Multiple openings are available. Apply now and embark on a rewarding career with Fusion CX!

Job Description

Key responsibilities of the Spindale Customer Service Associate working for a premier healthcare client:

  • Provide live support to cardholders, addressing inquiries regarding payment cards and benefits accounts.
  • Respond to inquiries about transaction history, card status, balance inquiries, and more.
  • Leverage excellent communication and computer navigation skills to provide accurate information.
  • Assist cardholders in navigating their accounts effectively.
  • Take appropriate actions on accounts to ensure cardholders’ needs are met efficiently.

Job Requirements

Essential qualifications, experience, and other attributes required for the healthcare Customer Service Associate role in Spindale:

Educational Qualification and Skills

  • High School Diploma or equivalent qualification.
  • Typing speed of 40 words per minute.
  • Successful completion of pre-employment testing.

Experience

  • Minimum of 2 years of customer service experience.
  • At least 6 months of experience in a Call Center environment.

Qualities and Attributes

  • Ability to effectively communicate and navigate computer systems.
  • Ability to build rapport with customers while resolving issues and queries as a customer care associate.
  • Ability to effectively comprehend complex information.
  • Ability to forge strong relationships with customers by creating connections through multiple touchpoints.
  • Experience working with a mature adult population (65+) as a customer service associate.
  • Strong data entry skills and problem-solving abilities.

Benefits:

  • 401(k)
  • Dental Insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Job Type: Full-time

Work Location: In person

Ability to commute/relocate: Spindale, NC 28160: Reliably commute or planning to relocate before starting work (Required)

Work setting:

  • Call center
  • Office

Why Join Fusion CX:

At Fusion CX, we offer a dynamic and supportive work environment where your skills and contributions are valued. Joining our team means becoming part of a company dedicated to excellence in customer service. Joining us as a Customer Service Associate in Spindale, NC, you will have the opportunity to make a meaningful impact and grow your career in the customer service industry with a global CX service provider. If you thrive in a collaborative and rewarding work setting and are passionate about providing exceptional customer experiences, Fusion CX is the place to be. Multiple positions are open. So, apply now and be part of a team that is shaping the future of customer service solutions and become a valued member of our growing team!

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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