Customer Service Agent – First Responder Network Support – Spindale, North Carolina

Are you ready to make a difference supporting those who serve our communities? At Fusion CX, we are hiring full-time Customer Service Agents in Spindale to provide vital assistance to first responders who rely on secure and reliable wireless communication. This is your opportunity to join a meaningful mission—delivering service to those who protect and care for us all. If you are passionate about public safety, committed to professionalism, and driven by purpose, this is the role for you.

Job Description – Customer Service Agent

About the Role

As a Customer Service Agent for First Responder Network Support, you will assist users of a private, high-speed wireless broadband network designed exclusively for public safety professionals. You will provide exceptional service in a secure, paperless call center environment, ensuring first responders and their families have the support they need, when they need it most.

Key Responsibilities

• Answer inbound calls with professionalism and empathy.
• Deliver timely, accurate, and respectful support to first responders and their families.
• Navigate CRM and billing systems efficiently to resolve inquiries.
• Work in a secure, paperless environment while maintaining strict confidentiality.
• Record all information accurately and completely.
• Uphold verbal communication standards and speak clearly and compassionately.
• Multitask effectively in a fast-paced setting.
• Maintain consistent attendance and reliability throughout assigned shifts.

Job Requirements – Customer Service Agent

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Strong interpersonal and customer service skills.
• Excellent verbal communication and active listening abilities.
• Ability to type at least 30 words per minute.
• Comfortable working on-site in a call center setting.
• Must be dependable and available for scheduled shifts, including weekends as needed.
• No prior experience required—on-the-job training provided.
• People with a criminal record are encouraged to apply.

Why Join Fusion CX?

At Fusion CX, we believe in going the distance. This is more than just a customer service job—it is a calling to support those who serve. In this customer service associate role in Spindale, NC, you will:

• Be part of a supportive team committed to integrity, passion, and excellence.
• Help families across the nation by delivering timely and reliable communication support.
• Work in a values-driven organization that empowers purpose, empathy, and action.

Moreover, the compensation and benefits you will enjoy are:

• Competitive industry-standard pay for a full-time, on-site position
• Full-time, on-site position in Spindale, North Carolina
• 401(k) and 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off
• Flexible scheduling and referral program
• On-the-job training and career development support
• Disability insurance and employee discounts

Join us at Fusion CX Spindale as customer service agents and become part of a purpose-driven team that supports those who keep our communities safe. Apply now to start a fulfilling career in First Responder Network Support.